Privacy Policy

Effective: October 24, 2024

At Vizdom, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and disclose your Personal Data when you interact with our website, applications, and services (collectively, the "Services").

1. Data Controller

If you reside in the EEA, Switzerland, or the UK, Vizdom is the data controller responsible for processing your Personal Data.

2. Personal Data we collect

We collect personal data relating to you ("Personal Data") as described below:

Account Information:When you create an account with us, we collect information associated with your account, including your name, contact information, account credentials, payment card information, and transaction history (collectively, "Account Information").
User Content:When you use our Services, we collect Personal Data that is included in the input, file uploads, or feedback that you provide to our Services ("Content").
Communication Information:If you communicate with us, we collect your name, contact information, and the contents of any messages you send (collectively, "Communication Information").
Social Media Information:We have pages on social media sites like X, LinkedIn, and Github. When you interact with our social media pages, we collect Personal Data that you choose to provide to us, such as your contact details (collectively, "Social Media Information"). In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.
Other Information You Provide:We collect other information that you may provide to us, such as when you participate in our events or surveys or provide us with information to establish your identity (collectively, "Other Information You Provide").

Personal Data We Collect Automatically From Your Use of the Services

When you visit, use, or interact with the Services, we receive the following information ("Technical Information"):

Log Data:Your browser sends information like your IP address, browser type, and interaction with our Services.
Usage Data:We automatically collect information such as content you view, actions you take, and device-related data.
Device Information:We collect details about your device, operating system, browser, and settings.
Session Cookies:We use cookies solely for maintaining your session while you are logged into our Services. These cookies are essential for security and do not collect any personal data for marketing or tracking purposes.

For details about our use of cookies, please visit our Cookie Notice.

Personal Data We Receive From Other Sources

We collect information from other sources, like information that is publicly available on the internet. We also receive information from our trusted partners, such as security partners to protect against fraud, abuse, and other security threats to our Services or marketing vendors who provide us with information about potential customers of our business services.

3. How We Use Personal Data

We may use Personal Data for the following purposes:

To provide and maintain our Services;
To improve and develop our Services and new features and conduct research;
To communicate with you, including to send you information or marketing about our Services and events;
To prevent fraud, criminal activity, or misuses of our Services, and to protect the security of our systems and Services; and
To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, us, our affiliates, or any third party.

Aggregated or De-Identified Information. We aggregate or de-identify Personal Data so that it can no longer be used to identify you. We use this information to analyze the effectiveness of our Services, improve features, conduct research, and for other similar purposes. From time to time, we may share or publish aggregated information, such as general user statistics, with third parties. This information is collected through our Services and other methods outlined in this Privacy Policy. We will maintain and use de-identified information in an anonymous form and will not attempt to re-identify the information, unless required by law.

4. Disclosure of Personal Data

In certain circumstances we may disclose your Personal Data to:

Vendors and Service Providers:To assist us in meeting business operations needs and to perform certain services and functions, we may disclose Personal Data to vendors and service providers, including providers of hosting services, customer service vendors, cloud services, content delivery services, data warehouse services, support and safety monitoring services, email communication software, web analytics services, payment and transaction providers, and other information technology services providers. Pursuant to our instructions, these parties will access, process, or store Personal Data only in the course of performing their duties to us.
Business Transfers:If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a "Transaction"), your Personal Data and other information may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
Government Authorities or Other Third Parties:We may share your Personal Data, including information about your interaction with our Services, with government authorities, industry peers, or other third parties in compliance with the law (i) if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, or users, or the public, or (vi) to protect against legal liability.
Affiliates:We may disclose Personal Data to our affiliates, meaning an entity that controls, is controlled by, or is under common control with Vizdom. Our affiliates may use the Personal Data we share in a manner consistent with this Privacy Policy.
Business Account Administrators:When you join a Vizdom Organization or business account, the administrator of that account may access and control your Vizdom account. In addition, if you create an account using an email address belonging to your employer or organization, we may share the fact that you have an account and certain account information, such as your email address, with your employer or organization to, for example, enable you to be added to their business account.

Other Users and Third Parties You Share Information With

Certain features allow you to display or share information with other users. For example, you may share a graph with other users via shared links or send information to third-party applications via embed links.

5. Retention

We'll retain your Personal Data for only as long as we need in order to provide our Service to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Data will depend on a number of factors, such as:

Our purpose for processing the data (such as whether we need to retain the data to provide our Services);
The amount, nature, and sensitivity of the data;
The potential risk of harm from unauthorized use or disclosure of the data;
Any legal requirements that we are subject to.

In some cases, the length of time we retain data depends on your settings. For example, Vizdom's offers the ability to retain historical changes to graphs. When disabled, graphs are immediately overridden without the ability to restore them. When enabled, graphs are persisted for as long as the account is active.

6. Your Rights

You have the following statutory rights in relation to your Personal Data:

Access your Personal Data and information relating to how it is processed.
Delete your Personal Data from our records.
Rectify or update your Personal Data.
Transfer your Personal Data to a third party (right to data portability).
Restrict how we process your Personal Data.
Withdraw your consent—where we rely on consent as the legal basis for processing at any time.
Lodge a complaint with your local data protection authority (see below).

You have the following rights to object:

Object to our processing of your Personal Data for direct marketing at any time.
Object to how we process your Personal Data when our processing is based on our legitimate interests.

You can exercise some of these rights through your Vizdom account. If you are unable to exercise your rights through your account, please submit your request by sending it to privacy@vizdom.dev.

Please note these rights may be limited, for example if fulfilling your request would reveal Personal Data about another person, or if you ask us to delete information that we are required by law or have compelling legitimate interests to keep.

We hope that we are able to address any questions or concerns you may have. If you have any unresolved complaints with us or our Data Protection Officer, you can reach out to your local supervisory authority. For any unresolved complaints relating to the UK you can reach out to the Information Commissioner's Office and for Switzerland, to the Federal Data Protection and Information Commissioner.

7. Children

Our Services are not directed to, or intended for, children under 13. We do not knowingly collect Personal Data from children under 13. If you have reason to believe that a child under 13 has provided Personal Data to Vizdom through the Services, please email us at privacy@vizdom.dev. We will investigate any notification and, if appropriate, delete the Personal Data from our systems. Users under 18 must have permission from their parent or guardian to use our Services.

8. Legal bases for processing

When we process your Personal Data for the purposes described above, we rely on the following legal bases:

Purpose of processing	Type of Personal Data processed, depending on the processing activity:	Legal basis, depending on the process activity:
To provide and maintain our Services	Account Information User Content Communication Information Other Information You Provide Log Data Usage Data Device Information	Where necessary to perform a contract with you, such as processing a user's prompts to provide a response.
To improve and develop our Services and new features and conduct research	Account Information User Content Communication Information Other Information You Provide Data We Receive From Other Sources Log Data Usage Data Device Information	Where necessary for our legitimate interests and those of third parties and broader society, including in developing, improving, or promoting our Services, such as enhancing user experience, ensuring service reliability, optimizing performance, and conducting research to improve our offerings.
To communicate with you, including to send you information or marketing about our Services and events	Account Information Communication Information Social Media Information Other Information You Provide Log Data Usage Data Device Information	Where necessary to perform a contract with you, such as processing your contact information to send you a technical announcement about the Services. Your consent when we ask for it to process your Personal Data for a specific purpose that we communicate to you, such as processing your contact information to send you certain forms of marketing communications.
To prevent fraud, criminal activity, or misuses of our Services, and to protect the security of our systems and Services	Account Information User Content Communication Information Social Media Information Other Information You Provide Data We Receive From Other Sources Log Data Usage Data Device Information	Where necessary to comply with a legal obligation. Where we are not under a specific legal obligation, where necessary for our legitimate interests and those of third parties, including in protecting our Services from abuse, fraud, or security risks, such as processing data from security partners to protect against fraud, abuse and security threats in our Services.
To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, us, our affiliates, or any third party	Account Information User Content Communication Information Social Media Information Other Information You Provide Data We Receive From Other Sources Log Data Usage Data Device Information	Where necessary to comply with a legal obligation, such as retaining transaction information to comply with record-keeping obligations. Where we are not under a specific legal obligation, where necessary for our legitimate interests and those of third parties and broader society, including in protecting our or our affiliates', users', or third parties' rights, safety, and property, such as analyzing log data to identify fraud and abuse in our Services.

9. Data Transfers

All Personal Data collected through our Services is processed and stored in facilities and servers located exclusively within the EEA. It is not transferred outside of the EEA.

By using our Services, you understand and acknowledge that your Personal Data will be processed and stored in our facilities and servers located in the EEA. Your data may be disclosed to our service providers and affiliates within the EEA for operational purposes. For users outside of the EEA, we will handle your data in accordance with applicable local data protection laws and regulations, ensuring that adequate safeguards are in place when transferring data to the EEA.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law.

11. How to Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@vizdom.dev.

You can contact our Data Protection Officer at dpo@vizdom.dev in matters related to Personal Data processing.